If your information is not in Club Serrano, we will be happy to set up a new account for you in Club Serrano and present you with a card that you can use at either Palms or Yaamava’. For those accounts, guests will still need to come to the Palms or Yaamava’ to set up a PIN and pick up their Club Serrano card. Some of the previous Palms accounts will be added into Club Serrano. What if I had an account at the Palms before? Your tier points earned at Yaamava’ AND tier points earned at the Palms will count toward your tier status in Club Serrano. Tier status is based on tier points earned at BOTH properties, Yaamava’ and Palms. Regardless of your tier level, your tier at BOTH properties will always be the SAME.
I’m a Club Serrano Diamond member at Yaamava’, will I be a Club Serrano Diamond member at the Palms? It will work at the slot machines, table games, hotel and other places you use your card at Yaamava’ today. Your current Club Serrano account and card can be used at the Palms, just like you do at Yaamava’. I am a Club Serrano member at Yaamava’, will I have to sign up for an account at Palms and get a new card?
